Specialty: The Hospitality Industry

Nobody does it better.

When Certus Claims was created, our goal was to give you the type of specialist you want: one who understands your business, takes your point of view, works with you as a team, and never forgets who pays the bills. Specialization allows us to make this goal a reality. When it comes to hospitality claims, it is no boast when we say, “nobody does it better”. Our managers and staff have administered over 20,000 hospitality claims in the United States, Virgin Islands, Puerto Rico, and Mexico.

If you own or operate a hotel, motel, resort or casino, we know your challenges. You’re in a fast-paced people industry that runs 24-hours a day, 365 days a year without a break. You have to keep rooms occupied, guests happy, staff stable, and your property up-to-date. Your world doesn’t stop when a claim occurs. You need someone who understands this and keeps up with you, who makes your life easier, not harder. We are that claims administrator.

We know hospitality claims. We’ve done the analysis. We can tell you where to look to protect yourself, ahead of time! For example, we know that slips, trips and falls cause more than 30% of all hospitality claims, and that 40% of claim dollars are spent on this type of loss. More than that, we know what percentage are caused by carpets, stairs, bathtubs, and pool decks, and how to defend against these types of claim.

When you hire Certus Claims, our expertise becomes yours, whether the claim comes from a fall, property theft, valet parking, pool drowning, liquor liability, security, or any of the host of exposures you face every day.

 

Partial Listing of our Hospitality Clients

Broadmoor Hotel

Castle & Cooke, Inc.

Davidson Hotel Co.

GF Management

Griffin Group

Hotel Carlyle Owners Group

Hotel Nikko of San Francisco

La Posada de Santa Fe Resort & Spa

Lodge at Ponte Vedra

Mauna Lani Resort

New Otani Hotel & Garden

Pala Mesa Resort

Sanibel Harbor Resort & Spa

Silvertree Hotel of Snowmass